Privacy Policy

Personal Data
Personal data is data relating to an identified or identifiable natural person, such as your name, address, contact data, occupation, employment details, and, in some cases, IP address or mobile device identifier.Merz collects data about you so that we can provide you data about Merz products and improve your experience of our website. For example, we may ask if you would like to receive data about our products or promotions, in which case we may ask you for personal data such as your name, mailing address or email address.

We may also collect sensitive data, such as health related data, racial or ethnic origin, political or religious beliefs, or membership of a professional or trade association/union. Merz will only collect any such sensitive data when it has obtained your consent to do so, or where required or permitted by law. In providing your consent, you consent to Merz collecting, transferring, disclosing, storing and processing the data in accordance with this policy and the terms of any consent you provide. To protect your privacy, you should not provide us with any data that is not specifically requested.

Merz also automatically collects technical data when you visit our websites such as your Internet Protocol (“IP”) address, internet browser type, browser language, and the date and time of your visit. Gathering this data helps protect the security of our websites and helps us understand aggregate statistical data regarding how our website is used.

One way that we collect data is through session cookies. A “cookie” is a unique numeric code that we transfer to your computer so that we can remember your preferences, operate the website with limited interruption and recognize you as a return visitor. In addition we may use cookies to collect anonymous, aggregate data regarding website use generally so that we can improve our website design and your experience. Most browsers automatically accept cookies. However, you may set your browser to alert you when a cookie is being sent so that you can block them if you wish. If you choose to limit cookies, some of our website functionality may be limited.

Google Analytics
This website uses Google Analytics, a web analytics service of Google Inc., (“Google”). Google Analytics uses cookie text files to analyze how our websites are used. Google uses the data stored on these cookies to compile reports on website activities and to provide further services related to the use of the website. Google may also transfer this data to third parties if required to do so by law or if third parties process this data on behalf of Google.

You can object to data collection and storage by Google Analytics at any time by downloading and installing a browser deactivation add-on. This prevents Google Analytics from storing and processing data about your website visits.

Google Fonts
We use Google fonts to make our website faster and more responsive. Google Fonts is an unauthenticated service. No cookies are sent by website visitors to Google Fonts. In order to serve fonts as quickly and efficiently as possible with the fewest requests, Google caches all requests made to its servers so that your browser only contacts Google Fonts when it needs to. The result is that website visitors send very few requests to Google. Google does log records of the font file requests, and access to this data is on a need-to-know basis and kept secure. Google Fonts also keeps aggregated usage numbers to track how popular font families are.

Social Media
Our websites include social media features, such as the Facebook share button. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the organization providing it. For example, if you create or log into your account through a third-party social networking site, we may have access to certain data from that site, such as your name, account data and friends, in accordance with the authorization procedures determined by such third-party social networking site.

Contact Me
If you complete a contact form asking for us to send you data about Merz products we will store the data you send us about yourself. We will only use this personal data for the purposes you indicate are acceptable on the web contact form.

Some Merz websites or services may be co-branded and offered in conjunction with another company, distributor or other business partner. If you use such websites or services, both Merz and partner may receive personal data collected via that co-branded website or service.

Sharing Your Personal Data
Merz does not sell, trade, rent, or share your personal data with third-party organizations other than those disclosed in this privacy policy. For example, we will only send your contact data to physicians in our network if you request to receive additional data from them. Merz may also share personal data with authorized third-party service providers that perform services for us to help us manage our business and provide goods and services to our customers. For example, we may use service providers to host, maintain, and operate the websites, manage social media profiles, send communications, conduct research, manage and analyze data, and perform other services for us. If we share your personal data with third-party service providers, we do not authorize them to use or disclose it for any purpose other than the intended purpose.

Other Uses of Personal Data
In addition to the uses described above, Merz uses your personal data to provide you products and services and to personalize our offerings to you. We also use your personal data to support our business functions, such as fraud prevention, marketing, and legal functions. To do this, we combine personal and non-personal data, collected online and offline, including data from third party sources. Merz’s use of your personal data may include:

  • Fulfill Requests: To fulfill your requests for products and services and communicate with you about those requests;
  • Understand Customer Behavior: To better understand customer behavior so that we may improve our marketing and advertising efforts and to improve the distribution of our products and services;
  • Personalize Offerings: To help us personalize our service offerings, websites, mobile services, and advertising;
  • Protection: To protect the security and integrity of our websites, mobile services, and our business;
  • Legal: To comply with legal and/or regulatory requirements;
  • Responding to Customer: To respond to reviews, comments, or other feedback you provide us; and
  • Employment Applications: In connection with a job application or inquiry, you may provide us with data about yourself, including your educational background or and other data, including your ethnicity where required or permitted by law. We may use this data throughout Merz, its subsidiaries and affiliates, and its joint ventures for the purpose of employment consideration.

Security is important to Merz. Merz uses technical and physical safeguards to protect the security of your personal data from unauthorized disclosure. We use Secured Socket Layer (SSL) to keep all your data secure. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal data and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal data that may affect you so that you can take the appropriate actions for the due protection of your rights. Merz also reviews its security procedures periodically to consider appropriate new technology and updated methods.

Data Retention and Storage
Merz retains your data for business purposes, for as long as your account is active, or as long as is reasonably necessary to provide you with our products and services. Merz will also retain your data as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Collection of Data from Children
The Merz recognizes the importance of protecting the privacy and safety of children. Our website and services are primarily directed towards the general audience and are not directed towards children. We do not knowingly collect data about children under the age of 18 (or the age of “child” as defined in the local legislation) however there are some instances where we may collect data, but we will make sure parental consent is achieved beforehand. A parent or guardian of a child may contact the Privacy Officer at to request that we delete such data.

International Transfer of Personal Data
In addition Merz may share customer data within our family of companies for a variety of purposes, for example to provide you with the latest data about our products and services and offer you our latest promotions. This may involve the transfer of personal data to other locations outside your home country to other Merz companies in different locations around the world (including Germany, United States, Switzerland, Singapore, Australia, Taiwan, South Korea, China, Malaysia, India, Philippines, Thailand, Hong Kong, Vietnam and Indonesia). Merz complies with all national data transfer laws.

Changes to the Data Privacy Policy
Merz may review and update this Privacy Policy periodically without any prior notice. Merz will post a notice to its website to inform you of any changes to our privacy policy and indicate when it was most recently updated.

Access to your data and complaints
If you wish to access your personal data, correct the data we hold about you or complain about how your personal data has been handled, you can contact us by sending an email to the Privacy Officer at We will endeavour to respond to all reasonable requests in a timely manner.

Rights of European Union Residents
Merz complies with the European Union General Data Protection Regulation (“GDPR”). The GDPR requires that Merz take particular measures to protect the personal data of E.U. residents. If there is any conflict between the policies in this policy and GDPR, the GDPR principles shall govern.

Under the EU General Data Protection Regulation (“GDPR”), you have the right to request a copy of your personal data stored at Merz or at Merz’ contractors (Article 15 GDPR). We kindly ask you to send such requests in written form stating your name, address and phone number, so that we can confirm your identity. You also have the right to request corrections (Article 16 GDPR) or deletion (Article 17 GDPR) of your personal data stored at Merz. You may contact the Data Protection Officer of Merz under:

Merz Pharmaceuticals GmbH
Data Protection
Eckenheimer Landstrasse 100
60318 Frankfurt am Main

If a European Union resident is dissatisfied with the handling of your personal data by Merz, you have the right to object to processing of your personal data at any time (Article 21 GDPR). You may send your concern about the processing of your personal data to the Data Protection Officer of Merz under the address or e-mail address given above. We kindly ask you to send such concerns (or objection) in written form stating your name, address and phone number, so that we can confirm your identity.

Effective Date
This privacy policy was last modified on 10 October 2018.

Merz contact data
If you have any questions or comments about this privacy policy, how we use your personal data, or our relationship with third-parties, please contact the Privacy Officer at